Frequently ask questions

During each part of our interview process, our team evaluates candidates across their experience, communication, organization and English proficiency level (Advance level required). In Addition, all of our Virtual Assistants are heavily influenced by American ethical values, traditions, customs and behaviors.  

During our hiring process all applicants must go through a large scale background check so that we can ensure that the person is highly trustworthy. 

We screen, interview and test candidates to ensure they meet the needs and requirements that our clients are requesting for the job.

Absolutely, all calls and txt messages are included. Each of our virtual assistant have a US phone number assigned.

We recruit the talent and our clients provide the training (if the tasks and duties requires a training). Depending on the tasks and service that our clients need, our recruitment process may lead to candidates who have already got experience on what you are looking for, reducing the amount of training necessary. 

Most of our Virtual Assistants have college studies 

Ofcourse, we can schedule a video call so you can meet your virtual assistant and make sure he would be a good fit in you company

Our staff are flexible and will work the hours your business requires them to adapting to any timezones.  We can accommodate to whatever your requirements may be. 

COST SAVINGS: Hiring your virtual assistant or customer service agent with RCL Connections means you can save up to 75% on employment costs.

SAVE TIME AND FOCUS ON YOUR BUSINESS: Your virtual assistant or customer service agent will save you valuable time many tasks that do not require strategic decisions.

BUSINESS GROWTH: Due to the savings associated with contracting the virtual assistant or customer service agent with RCL Connections, companies are able to save fix costs than can be reinvested back into the growth of the business.